Website Privacy Policy

This privacy policy sets out how HINER & Partners uses and protects any information that you give HINER & Partners when you complete surveys. HINER & Partners is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified be assured that it will only be used in accordance with all federal and state law, and this privacy statement. HINER & Partners may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This version of the policy is effective from the 7th of January, 2022.

What we collect

Our website or surveys may collect:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • attitudes and experiences relevant to clients’ efforts to design, market and provide products and services to their customers


What we do with the information we gather

The information collected on our website is exclusively used to reply to your inquiries.

In our surveys, we collect data to help our clients better understand the wants, needs, attitudes, opinions, and behavior of customers, consumers, constituents, and the general population. Our clients use this information to better understand your needs and provide you with better products and services. Your data is never directly used to customize a marketing appeal to you.

Survey responses (collected on our web server) are combined with those of other respondents to create aggregated results (i.e. percentages who said this or that, average of responses by men or women, etc.).   We do not provide individual information or responses to any entities including our clients. Our clients will use this information to contact or respond directly to a respondent only if/when the respondent has given explicit permission to do so, for example, to resolve an issue that a respondent has raised. Note that we do not knowingly collect any data from children under the age of 13.


We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have physical, electronic, and managerial procedures that safeguard and secure the information we collect.

How we use cookies

HINER & Partners does not use cookies. Neither visitors to our website nor participants in our web surveys are would be exposed to a cookie from HINER & Partners.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Do not submit an inquiry via our website.
  • If responding to a survey, your personal information will remain confidential to us and to our client, and you will not be contacted further about it unless you request action by our client, for example for a customer service issue.
  • You may contact our Compliance Officer, Luke Thelen, Ph.D., to have your data removed from our surveys or website. You can reach him via email at or via telephone (562) 495-2436 x23, Monday through Friday, 9AM to 5PM, Pacific Time.

We do not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not use your personal information to send you promotional information about third parties. You may request details of personal information which we hold about you at any time by contacting our Compliance Officer.